Systems and SOPs
What Business Advisory Systems Help Founders Step Out of Daily Operations? The business advisory systems that help founders step out of daily operations are a documented decision log, a weekly metrics scorecard,…
Scaling and Growth
What Operator Frameworks Help Founders Scale Their Service Business? The operator frameworks for founders that actually scale a service business are four, in order: documentation that pulls the work out of your…
Systems and SOPs
The SOPs a service business should document first are the ones that currently run on your memory and stop the business when you step away. For most founders, that means client delivery,…
Business Building
How Do I Break the Founder Bottleneck in My Business? To break the founder bottleneck, take the decisions that currently run on your memory and put them in writing so someone else…
Business Building
How to Build Accountability Without Micromanaging Micromanaging is not a personality flaw. It is a systems failure. When there are no clear expectations, no agreed-upon metrics, and no documented process, the owner…
Business Building
Find the Real Problem. Build the One Thing. Anchor It So It Holds. The instinct is to add something. Another offer. Another hire. Another system. What I have learned is that the…
Systems and SOPs
How to Document Your Sales Process for a New Rep You hired a new sales rep. Now you are realizing the entire sales process lives in your head. That is the actual…
Business Building
How to Run a Quarterly Planning Offsite That Actually Works The problem is not effort. It is structure. What is the actual point of a quarterly planning offsite? A quarterly planning offsite…
Business Building
How to Set Up a Weekly Business Scorecard That Actually Tells You Something A business owner opens their revenue report once a month, sees a number, and calls that visibility. It is…
Business Building
How to Write a Job Description for Your First Operator The job description gets written the same way everything else gets written in the early stage. From memory, under pressure, and too…