CEO Mindset
How Do I Make My Business Less Dependent on Me as the Owner?
How Do I Make My Business Less Dependent on Me as the Owner? You start by finding the one decision that only runs through you today, then you build the smallest possible…
Leadership
Delegation and Team
When Should I Hire a Fractional COO Instead of an Ops Manager?
When Should I Hire a Fractional COO Instead of an Operations Manager? A fractional COO makes sense once you have systems that mostly work and the gap is strategic decision making, not…
Delegation and Team
What Is Working for Accountability in Remote Teams?
What Is Working for Accountability in Remote Service Teams? The thing that actually works is a visible weekly number tied to each role, not more check ins. I run this in my…
Delegation and Team
Should I Make My First Ops Hire Full Time or Start With a Contractor?
Should I Make My First Ops Hire Full Time or Start With a Contractor? For most service business owners, starting the first ops hire as a contractor is the right call. Full…
Delegation and Team
How Do You Hold Your Team Accountable With No Org Chart
How Do You Hold Your Team Accountable When You Have No Formal Org Chart? Accountability in a small service business does not come from an org chart. It comes from ownership: each…
Delegation and Team
Is It Better to Hire an Operator Before or After Documenting All SOPs
Is It Better to Hire an Operator Before or After Documenting All SOPs? Document first. Specifically, get your five highest-frequency processes written down before anyone new sits down to run them. If…
Delegation and Team
What SOP Template Works Best for Small Service Teams
What SOP Template Works Best for Small Service Teams? The best SOP template for a small service team is not the twelve tab binder most owners start with. It is a one…
Delegation and Team
Is 400K Too Early for an Ops Hire or Am I Just Being the Bottleneck?
Is 400K Too Early for an Ops Hire or Am I Just Being the Bottleneck? No, $400K is not too early. For most service business owners at that revenue, the bottleneck is…
Delegation and Team
How Do I Make Delegation Stick Instead of Everything Bouncing Back
How Do I Make Delegation Stick Instead of Everything Bouncing Back? Delegation bounces back when you hand off a task without handing off the decision-making authority that comes with it. The fix…
Delegation and Team
What Processes Should I Document First Before Trying to Delegate More
What Processes Should I Document First Before Trying to Delegate More? Document the process that creates the most rework when someone else gets it wrong. For most business owners, that is client…