Coaching example
Draft, not a client story
Before you make the hire
Look at the work, cost and responsibility before turning “we need help” into a job description.
Read & watch
A closer look at how I think about decisions in a business, and what I’m working through in my own.
My company build
Working with AI in my own business
The decisions behind the tools: what needs to happen, what still needs me and how I’ll judge whether it helps.
Every Sunday
The Sunday Email
One business problem or decision, how I’m looking at it and something to consider before the week starts.
Articles
Coaching Insights
How Do I Choose the Right Business Coach?
How Do I Choose the Right Business Coach? Choose a coach who runs a business right now, not one who talks about running a business. Ask what they do this week in…
Performance
What Scorecards or KPIs Should a Service Business Track Weekly?
What Scorecards or KPIs Should a Service Business Track Weekly? A weekly scorecard for a service business needs between seven and twelve numbers that cover four things: what is coming in, what…
Delegation and Team
Should I Hire a Salesperson or Close Deals Myself?
Should I Hire a Salesperson or Close Deals Myself? Hire when you can hand someone a process, not when you are tired of selling. If you have closed the last fifteen or…
Systems and SOPs
How Do I Build a Referral System That Actually Works?
How Do I Build a Referral System That Actually Works? The fix is picking one specific moment in your client relationship and building a repeatable ask around it, instead of hoping happy…
CEO Mindset
How Do I Make My Business Less Dependent on Me as the Owner?
How Do I Make My Business Less Dependent on Me as the Owner? You start by finding the one decision that only runs through you today, then you build the smallest possible…
Delegation and Team
When Should I Hire a Fractional COO Instead of an Ops Manager?
When Should I Hire a Fractional COO Instead of an Operations Manager? A fractional COO makes sense once you have systems that mostly work and the gap is strategic decision making, not…
Systems and SOPs
How Do I Stop Explaining My Documented Processes Every Time?
How Do I Stop Explaining My Documented Processes Every Time? Your process document answers the question of what to do, not the question someone actually has when they are stuck. That gap…
Coaching Insights
How Much Does Business Coaching Cost?
How much does business coaching cost? Business coaching typically runs $1,000 to $5,000 a month, depending on how much direct access you get and whether the coach also runs a business of…
AI and Systems
How Do People Use AI for Internal Reporting Without More Oversight?
How Do People Use AI for Internal Reporting Without Adding More Oversight? The people who pull this off do not ask AI to write the report. They ask it to flag what…
Delegation and Team
What Is Working for Accountability in Remote Teams?
What Is Working for Accountability in Remote Service Teams? The thing that actually works is a visible weekly number tied to each role, not more check ins. I run this in my…
Systems and SOPs
What Tools Should I Use to Document Recurring Workflows?
What Tools Should I Use to Document Recurring Service Workflows? Start with the tool your team already opens every day, not a new platform. For most owners, that means Loom for capture,…
AI and Systems
How Do I Use AI for Client Follow Ups Without It Feeling Robotic?
How Do I Use AI for Client Follow Ups Without It Feeling Robotic? The fix is structure, not a script you paste into every message. I build the follow up around real…