A closer look at how I think about decisions in a business, and what I’m working through in my own.
Business Building
What should business partners do when they disagree on direction? When business partners disagree on direction, stop arguing about the plan and get each partner’s actual goal on paper first. Most direction…
AI and Systems
How do I improve profit margins in a service business without raising prices? To improve profit margins in a service business without raising prices, get paid in full for the work you…
Scaling and Growth
Why has my service business revenue plateaued? A service business revenue plateau usually means the business hit a ceiling it built for itself, not that demand disappeared. Revenue in a service firm…
Coaching Insights
How Do I Choose the Right Business Coach? Choose a coach who runs a business right now, not one who talks about running a business. Ask what they do this week in…
Performance
What Scorecards or KPIs Should a Service Business Track Weekly? A weekly scorecard for a service business needs between seven and twelve numbers that cover four things: what is coming in, what…
Delegation and Team
Should I Hire a Salesperson or Close Deals Myself? Hire when you can hand someone a process, not when you are tired of selling. If you have closed the last fifteen or…
Systems and SOPs
How Do I Build a Referral System That Actually Works? The fix is picking one specific moment in your client relationship and building a repeatable ask around it, instead of hoping happy…
CEO Mindset
How Do I Make My Business Less Dependent on Me as the Owner? You start by finding the one decision that only runs through you today, then you build the smallest possible…
Delegation and Team
When Should I Hire a Fractional COO Instead of an Operations Manager? A fractional COO makes sense once you have systems that mostly work and the gap is strategic decision making, not…
Systems and SOPs
How Do I Stop Explaining My Documented Processes Every Time? Your process document answers the question of what to do, not the question someone actually has when they are stuck. That gap…
Coaching Insights
How much does business coaching cost? Business coaching typically runs $1,000 to $5,000 a month, depending on how much direct access you get and whether the coach also runs a business of…
AI and Systems
How Do People Use AI for Internal Reporting Without Adding More Oversight? The people who pull this off do not ask AI to write the report. They ask it to flag what…