CEO Mindset
How Do I Make My Business Less Dependent on Me as the Owner?
How Do I Make My Business Less Dependent on Me as the Owner? You start by finding the one decision that only runs through you today, then you build the smallest possible…
Read & watch
A closer look at how I think about decisions in a business, and what I’m working through in my own.
Articles, page 3
Delegation and Team
When Should I Hire a Fractional COO Instead of an Ops Manager?
When Should I Hire a Fractional COO Instead of an Operations Manager? A fractional COO makes sense once you have systems that mostly work and the gap is strategic decision making, not…
Systems and SOPs
How Do I Stop Explaining My Documented Processes Every Time?
How Do I Stop Explaining My Documented Processes Every Time? Your process document answers the question of what to do, not the question someone actually has when they are stuck. That gap…
Coaching Insights
How Much Does Business Coaching Cost?
How much does business coaching cost? Business coaching typically runs $1,000 to $5,000 a month, depending on how much direct access you get and whether the coach also runs a business of…
AI and Systems
How Do People Use AI for Internal Reporting Without More Oversight?
How Do People Use AI for Internal Reporting Without Adding More Oversight? The people who pull this off do not ask AI to write the report. They ask it to flag what…
Delegation and Team
What Is Working for Accountability in Remote Teams?
What Is Working for Accountability in Remote Service Teams? The thing that actually works is a visible weekly number tied to each role, not more check ins. I run this in my…
Systems and SOPs
What Tools Should I Use to Document Recurring Workflows?
What Tools Should I Use to Document Recurring Service Workflows? Start with the tool your team already opens every day, not a new platform. For most owners, that means Loom for capture,…
AI and Systems
How Do I Use AI for Client Follow Ups Without It Feeling Robotic?
How Do I Use AI for Client Follow Ups Without It Feeling Robotic? The fix is structure, not a script you paste into every message. I build the follow up around real…
Delegation and Team
Should I Make My First Ops Hire Full Time or Start With a Contractor?
Should I Make My First Ops Hire Full Time or Start With a Contractor? For most service business owners, starting the first ops hire as a contractor is the right call. Full…
Business Building
How Do I Get My Ops Manager to Own Decisions Without Me Stepping Back In
How do I get my ops manager to own decisions without me stepping back in? Your ops manager isn’t owning decisions because you never gave them any to own. Most owners hand…
Delegation and Team
How Do You Hold Your Team Accountable With No Org Chart
How Do You Hold Your Team Accountable When You Have No Formal Org Chart? Accountability in a small service business does not come from an org chart. It comes from ownership: each…
Systems and SOPs
What KPIs Should Every Core Process Have to Ensure Accountability
What KPIs Should Every Core Process Have to Ensure Accountability? Every core process needs three KPIs to create real accountability: a completion KPI to confirm the step happened, a quality KPI to…