A closer look at how I think about decisions in a business, and what I’m working through in my own.
Delegation and Team
Is 400K Too Early for an Ops Hire or Am I Just Being the Bottleneck? No, $400K is not too early. For most service business owners at that revenue, the bottleneck is…
Delegation and Team
How Do I Make Delegation Stick Instead of Everything Bouncing Back? Delegation bounces back when you hand off a task without handing off the decision-making authority that comes with it. The fix…
Delegation and Team
What Processes Should I Document First Before Trying to Delegate More? Document the process that creates the most rework when someone else gets it wrong. For most business owners, that is client…
Delegation and Team
When Is the Right Time to Make That First Ops Hire at 250K Revenue? The right time is when you are turning away work, missing deadlines, or spending more than ten hours…
Delegation and Team
How Do I Create Real Accountability When My Team Is All Contractors? Accountability with a contractor team comes from documented outcomes and a weekly check rhythm, not from hours tracked or status…
Systems and SOPs
What Is the Simplest Way to Document Processes When You Are Still in Delivery Mode? The simplest way to document processes in delivery mode is to capture them while you’re doing them,…
Delegation and Team
Why Does Every Delegation Attempt Fall Apart After Two Weeks? Delegation falls apart because most founders hand off a task without handing off the system around it. The person gets the work…
Delegation and Team
How Do I Train My Team to Follow SOPs Without Constant Oversight? Training your team to follow SOPs comes down to three things: where the doc lives relative to where the work…
Business Building
How Do I Create Accountability Structures for Founders and Operators? The first accountability structure a founder should build is a weekly scorecard tied to three to five metrics the business must hit…
AI and Systems
Can AI Replace Manual Operations Tasks Without Losing Quality? Yes, AI can replace several manual operations tasks without losing quality, but only if you start with the right ones. The tasks that…
AI and Systems
Has AI Actually Helped Anyone Automate Follow Ups Without Creating More Mess in Operations? Yes, AI can automate follow ups in a service business without creating operational chaos, but only when you…
AI and Systems
What Parts of Service Business Operations Can AI Actually Help With? AI can help with a real slice of your service business operations, but only the parts that run on documented inputs…