A closer look at how I think about decisions in a business, and what I’m working through in my own.
Delegation and Team
To delegate work that gets done without you following up, hand off the outcome and the standard, not just the task. Define what done looks like, the deadline, and the check in…
Systems and SOPs
The SOPs a service business should document first are the ones that currently run on your memory and stop the business when you step away. For most founders, that means client delivery,…
Delegation and Team
How Do I Hire My First Operator or Operations Manager? Hire your first operator when the constraint on your business is your own time on repeatable work, and that work is documented…
Delegation and Team
When Should a Founder Hire an Operations Manager? You hire an operations manager when the work that keeps the business running is documented, recurring, and already eating more than ten hours of…
Business Building
How Do I Break the Founder Bottleneck in My Business? To break the founder bottleneck, take the decisions that currently run on your memory and put them in writing so someone else…
Delegation and Team
How Do I Build Accountability So My Team Owns Results? You build accountability so your team owns results by giving one person one number, making the number visible, and reviewing it on…
Business Building
How to Build Accountability Without Micromanaging Micromanaging is not a personality flaw. It is a systems failure. When there are no clear expectations, no agreed-upon metrics, and no documented process, the owner…
Delegation and Team
How to Transition from Founder-Led Sales to a Sales Team Founder-led sales is the default early move. You are the offer, the pitch, and the close. That works until the business needs…
Business Building
Find the Real Problem. Build the One Thing. Anchor It So It Holds. The instinct is to add something. Another offer. Another hire. Another system. What I have learned is that the…
Systems and SOPs
How to Document Your Sales Process for a New Rep You hired a new sales rep. Now you are realizing the entire sales process lives in your head. That is the actual…
Business Building
How to Run a Quarterly Planning Offsite That Actually Works The problem is not effort. It is structure. What is the actual point of a quarterly planning offsite? A quarterly planning offsite…
Delegation and Team
How to Build a 90-Day Onboarding Plan for a New Hire A hire who looked right on paper leaves in month three because nobody told them what the first 90 days actually…