A closer look at how I think about decisions in a business, and what I’m working through in my own.
Delegation and Team
Is It Better to Hire an Operator Before or After Documenting All SOPs? Document first. Specifically, get your five highest-frequency processes written down before anyone new sits down to run them. If…
Delegation and Team
What SOP Template Works Best for Small Service Teams? The best SOP template for a small service team is not the twelve tab binder most owners start with. It is a one…
Systems and SOPs
What Are the Critical Client Flow Steps to Systemize First in a Service Business? The first client flow steps to systemize are the ones you run on every engagement: intake, kickoff, delivery…
Systems and SOPs
Why Does Every New Process Doc End Up in a Folder Nobody Opens? Process docs end up in folders nobody opens because they were built for the wrong moment. The business owner…
Systems and SOPs
How Do I Stop My Documented Processes From Being Ignored? You stop documented processes from being ignored by changing when and how they enter the workflow. Most documented processes get ignored because…
Delegation and Team
Is 400K Too Early for an Ops Hire or Am I Just Being the Bottleneck? No, $400K is not too early. For most service business owners at that revenue, the bottleneck is…
Delegation and Team
How Do I Make Delegation Stick Instead of Everything Bouncing Back? Delegation bounces back when you hand off a task without handing off the decision-making authority that comes with it. The fix…
Delegation and Team
What Processes Should I Document First Before Trying to Delegate More? Document the process that creates the most rework when someone else gets it wrong. For most business owners, that is client…
Delegation and Team
When Is the Right Time to Make That First Ops Hire at 250K Revenue? The right time is when you are turning away work, missing deadlines, or spending more than ten hours…
Delegation and Team
How Do I Create Real Accountability When My Team Is All Contractors? Accountability with a contractor team comes from documented outcomes and a weekly check rhythm, not from hours tracked or status…
Systems and SOPs
What Is the Simplest Way to Document Processes When You Are Still in Delivery Mode? The simplest way to document processes in delivery mode is to capture them while you’re doing them,…
Delegation and Team
Why Does Every Delegation Attempt Fall Apart After Two Weeks? Delegation falls apart because most founders hand off a task without handing off the system around it. The person gets the work…