A closer look at how I think about decisions in a business, and what I’m working through in my own.
Delegation and Team
How Do I Train My Team to Follow SOPs Without Constant Oversight? Training your team to follow SOPs comes down to three things: where the doc lives relative to where the work…
Business Building
How Do I Create Accountability Structures for Founders and Operators? The first accountability structure a founder should build is a weekly scorecard tied to three to five metrics the business must hit…
AI and Systems
Can AI Replace Manual Operations Tasks Without Losing Quality? Yes, AI can replace several manual operations tasks without losing quality, but only if you start with the right ones. The tasks that…
AI and Systems
Has AI Actually Helped Anyone Automate Follow Ups Without Creating More Mess in Operations? Yes, AI can automate follow ups in a service business without creating operational chaos, but only when you…
AI and Systems
What Parts of Service Business Operations Can AI Actually Help With? AI can help with a real slice of your service business operations, but only the parts that run on documented inputs…
Systems and SOPs
What Business Advisory Systems Help Founders Step Out of Daily Operations? The business advisory systems that help founders step out of daily operations are a documented decision log, a weekly metrics scorecard,…
Scaling and Growth
What Operator Frameworks Help Founders Scale Their Service Business? The operator frameworks for founders that actually scale a service business are four, in order: documentation that pulls the work out of your…
AI and Systems
What Are Practical AI Operations for a Small Service Business Today? Practical AI operations for small business means picking the repeatable tasks that already run on your memory, documenting each one as…
Delegation and Team
To delegate work that gets done without you following up, hand off the outcome and the standard, not just the task. Define what done looks like, the deadline, and the check in…
Systems and SOPs
The SOPs a service business should document first are the ones that currently run on your memory and stop the business when you step away. For most founders, that means client delivery,…
Delegation and Team
How Do I Hire My First Operator or Operations Manager? Hire your first operator when the constraint on your business is your own time on repeatable work, and that work is documented…
Delegation and Team
When Should a Founder Hire an Operations Manager? You hire an operations manager when the work that keeps the business running is documented, recurring, and already eating more than ten hours of…